Customer Testimonials
I purchased a 2021 Jeep Cherokee brand new from Zimmer 5 years ago and a few months ago the panoramic sunroof started leaking so I took it to Zimmer and paid $1,400 to fix it and it was not fixed. Took it back to them for the leak 2 more times and they still didn’t fix it. Every time it rains or I go through a car wash water just pours into my car. My entire backseat and roof is ruined with water stains and my car smells like mildew. Zimmer took my money and did NOT fix my sunroof and they’re ... Read More DealerRater - Apr 24, 2026
‼️DO NOT BUY FROM ZIMMERS MOTORS‼️ please share
I bought this 2022 Ram 1500 truck with 44k miles September 27th and immediately started having radio issues a month later. At first they told me it wasn’t covered and tried to get me to pay $1500 for a new radio. Eventually they put in a new radio.
Then, I noticed my driver side mirror not defrosting, yet another issue & they replace that eventually.
Got the truck back and weeks later notice the same error message and radio still skipping. Was told it probably just needs updated.
Started smelling a mildew smell & ... Read More DealerRater - Feb 28, 2026
Service is horrible, won't ever use them again. My car in service since Dec 9th, today is Dec 30th, for a fuel tank replacement. Like pulling teeth to get a call back from service advisor. Had to keep calling them just to get an update on my vehicle. Parts in on 12/29, still no word from Katie, my service advisor. I called on 12/30, just to hear that they still don't have an ETA on when my car will be finished. Ridiculous is all I have to say!! Will be using dealership in Lawrenceburg moving forward. This is the 3rd ... Read More DealerRater - Dec 30, 2025
I can't say enough how great the Zimmer Body Service was. I considered doing the work to replace my bumper myself but Rich gave me a quick estimate on parts and installation that was less than the costs of the parts. They saved my 4-5 hours of time for the same price it would have cost me to just buy the parts and now my brand new Jeep is brand new again.
I had an issue using apple play on my radio and when I went to have my truck serviced at Zimmer, I asked about it and they got it all set up and there was no charge!
They were able to get me in for an oil change using the express service right away. Everyone there was nice to deal with. Chris P takes the time to go over the service that was completed and let's you know if there are any issues or concerns.
Service department is great! My repairs were done on time as expected! I would definitely recommend this Service center to my friends & family!
Service was great! My vehicle was ready on time! I definitely recommend this Service center to friends and family!
Zimmer Body Shop is great! Rich Zimmer was very effective in communicating with me. Time, parts, cost, and pickup there were no questions. When I picked my truck up they had it detailed for me. I can’t explain how happy I was to see that!
Always treated well at Zimmer. I have a Jeep dealer 5 minutes from my house, but drive 20 minutes to go to Zimmer.
They were quick and did a great job
Charged us over 30% higher than what was quoted, this was quite a surprise at pickup. Edit: They have fixed things to make it right, updating to 5 starts.
They've been spot on every oil change/tire rotation. Quick, easy, and very friendly all at a great price. I would absolutely recommend.
Bought my car from Zimmer last August. This is my first service with them and it was a great experience. Theu were fast and friendly. Highly recommended.
I called about a rear sensor malfunction on my 2019 ram pick up. I got an appointment very quickly and the repair was made with great experience. I truly appreciate the service at Zimmer. They do a great job.
Went in for an oil change tire rotation on my New Challenger staff was great checking me in and getting service done!
The staff is super friendly and helpful. True professionals.The service was fast and I was kept informed throughtout the whole process. This is now my place forever.
Zimmer is a great family owned business. They are my first choice for all things Ram.
My truck was taken in at the scheduled time and the work was accomplished quickly and efficiently.
Did everything they could to make sure I was back in my car and that it was in fine working order before brushing it off and sending me away!! Very nice people and very good at what they do. Not sure I’ll buy a car from anywhere else, the whole experience was phenomenal given my circumstances.
I think they have good service but within 10 minutes of my driving away I discovered the problem was not resolved.
Zimmermotors put my sidesteps on quick and easy. That is what I call great service!
Brought in my big bad jeep (Cinderella) because a light was on. From start to finish TSara and everyone who answered the phone were helpful and nice. My oil was changed and tires rotated. They brought the car up to the door. GREAT!!!!Thank you
I have been dealing with the Zimmer Dealership since 1979 when I purchased my first vehicle from them. Good organization.
I appreciate the attention that Tesara and her crew showed while walking me through the process of determining what was exactly wrong with my Jeep. As per usual all was good. Thank you, Sheree Stocker 14+ years happy customer
Great customer service. Took my truck in for some warranty work. They provided a rental, free of charge. They had my truck for a week. I started to get a little impatient but I had to remember that you cannot rush perfection. Got my truck back and the issue I was having is fixed. Thanks Zimmer service department!
Awsome experience in service dept
Had no problem making an appointment for recall repairs. Work completed in a timely manner.
Needed tires & Zimmer was able to get them & install them in a very timely manner.
Purchased a Chrysler Pacifica from Zimmer in late 2019; today during a blizzard and an unfortunate family medical emergency the battery gave out; explained the predicament I was in with having young kids and the medical emergency being 3 hours away where I’m from which would’ve left my wife and young twins without a car and they executed flawlessly to get our vehicle running again within a short window of time. Highly recommend!!
Zimmerman was absolutely phenomenal. I wish this was my first stop when I was looking for a car would made the whole process much easier I came in and worked with my salesman Mr. Montarez. Who was absolutely amazing very knowledgeable exceptionally helpful definitely went above and beyond. I cannot even be more grateful. I would definitely recommend Zimmerman to my friends and family as a top choice. Thank you again for everything.
I was a surprise for the service dept. But they got me in and out in great time. It was a pleasure to deal with them.
Had scheduled for a recall repair and regular maintenance (oil change and vehicle inspection) on my Ram pickup, and was given an appointment at a convenient time and date. Dropped off the vehicle with Service Adviser Shannon Hart, everything went smoothly and only a short time later I was contacted by Shannon informing me that my vehicle was finished and ready. Thank you for your continued great service.
Service department is efficient and a pleasure to deal with.
Did not check brake pads.
Service experience was amazing. Jordan was great to work with. He was very informative and kept me update through the whole process. Thank you.
Excellent and professional service.
Having some computer glitching with my new Hybrid. Service wanted me to drop off at 0700 so got up early to do so on one of my few days off. They called a couple hours later saying they couldn’t figure it out or get it to duplicate what was happening in the video I sent them. It only has 3k miles on it so I guess time will tell if it keeps happening. I wasn’t upset by this and certainly loved the convenience of them having me go home in an Uber.
However, I am disappointed that dealerships don’... Read More Google - Dec 7, 2024
Great service. Friendly staff. Thank you for looking after us so promptly.
Torn between a 4 and a 5. The service experience during this visit was excellent. Shannon was great and I appreciate her explanation of what was checked and not checked during previous services. Seems for awhile, no visual inspections of things like brake pads were being done at this service center. The multi-point inspection per manufacturer's recommendation was only being done by OBD-II code reader or OBD dongle. Just wondering if visual inspection of my brake pads on previous services might have prevented the excessive wear and tear that necessitated replacing brake pads and rotors. I'm told the visual inspections ... Read More Google - Dec 4, 2024
Couldn’t get an estimated cost before leaving my vehicle for repair. Charged $201.00 to tell me I needed new batteries, which is what I told them I needed replaced. And charged almost $1,000.00 for two batteries installed. I had to call three times for status on my car. Very poor service!
Just went in to get an oil change and waited on my van. Staff is extremely nice, waiting area is clean, and overall cost for the oil change was no different than a quick change oil place. Feel a little more comfortable getting an oil change from the dealership vs them. Been coming here for years.
Zimmer has been great to us. Bought our Jeep Grand Cherokee there. And get it serviced there. Even unfortunately had to use the collision dept. recently. All interactions have been positive and professional all along the way. Rich Zimmer was a real help. I highly highly highly recommend Zimmer!
The Best Service for your Money. A customer for over 30 years. Thanks
Dropped off the night before. Shannon in service is the best. Made it easy to do paperwork, very pleasant and great answering questions. Made it so easy!! Don’t lose her!!
If you want a shop that follows strict regulations, you should pick Zimmer Service. If you have leaking shocks at 12,000 miles they’ll replace only those leaking. Then again at 20,000 miles. Then again only replacing the rear leaking shocks, because the front shocks weren’t leaking. Replaced only the main battery, four months ago under warranty, because the Wrangler wouldn’t start. Now the “start/stop” auxiliary battery needs replaced. Out of warranty? Three year battery. (PS I never use the start/stop feature! Government needs to mind their own business!)
On arrival, I stood there feeling like no one could see me. Did not feel welcome in the service department. Almost like I was a bother. The service took an inordinate amount of time for an oil change and I was never notified of the delay. Won’t be any more visits to your dealership.
Service done to specifications and promptly. Technicians and skilled and knowledgeable.
Friendly, Professional and on time service.
I had a very good experience during my visit at the Zimmer service department. Well done.
Everyone is always nice, and they have great service, I will definitely keep bringing my Jeep in for service.
A friendly dealer nice people Thank's To The Zimmer Family for Running A awesome Dealership Paul Meyer Independence,ky 41051
Chris, the service writer kept me informed on the progress of the Ac/Heat on my wife's 2011 Grand Cherokee. The tech did a great job! We appreciate your hard work. Keep it up!! Jeff Wyler Ft Thomas was going to charge me $350 just to look at it? The unit has a life time max care service contract with $100 ded. That's all I paid at Zimmer. We will never go back to Jeff Wyler ever again!! Jerry/Carla
Had appointment to change oil, rotate tires, and recall software update. Very pleased as the service department was on time and completed the Services in very quick order. Would recommend even for oil change.
Made an appointment for an oil change that took 1 hour and 35 minutes. Then I was charged for tire rotation which I did not request!
I had a great experience with my sale person!! She was very nice and easy to work with!! I had few issues the truck but they took care of it and made right!! Very happy with them!!
My vehicle was in and out quickly and I was very satisfied with the work. Staff was very friendly and very helpful.
Great customer service!
Great buying experience! People here are great to deal with. Love my new truck!
Great service people were nice
Excellent service!
Was great to deal with kept me updated the whole time
Didn’t take long to get a oil change and tire rotation they were great
I made an appointment for warranty work. The appointment was set for about 10 days after it was made. I also had emailed the service advisor with my warranty information and he verified that he had received it. Day of my appointment I got a blank stare and asked who I brought my vehicle in. He wanted me to sign an estimate for $600 for the work. I asked if he had a loaner car available and the answer was no. I got an uber to the rental car place. I received no call before the service center had closed with an ... Read More DealerRater - Sep 24, 2024
Customer service top notch here ! Tasha was the best, answered all our questions and represent Zimmer all the way
Thanks for the first oil on the truck!
I got the car I wanted and with help from the folks at Zimmer we came home with it. We are very happy. Thank you Max Brandt for helping us.
They are always kind and helpful. I am confident in the work they do as well.
Zimmer Body Shop is the best place to take care of your car. I recently brought in my 2014 Toyota for the first time, and they did an excellent job. The customer service exceeded my expectations Rich and his team were exceptional and very attentive. Rich provided the best rate for the repairs and consistently kept me updated on the progress of my car. I highly recommend this place and will definitely return to Zimmer Body Shop for any future repairs.
I recently had the pleasure of experiencing top-notch service at Zimmer Chrysler Dodge Jeep Ram when I brought my Jeep JLU Rubicon in for an oil change and tire rotation. From the moment I pulled into the service bay, I was greeted with a friendly and helpful staff.
The technicians were efficient and knowledgeable, completing the service promptly without sacrificing quality. My Jeep was returned to me in pristine condition, and the team even took the time to answer any questions I had about my vehicle.
I highly recommend Zimmer Chrysler Dodge Jeep Ram to anyone in need of automotive ... Read More DealerRater - Aug 22, 2024
Friendly staff...excellent waiting room
Customer service was very polite and service was quick.
Friendly and helpful staff! Always an enjoyable experience.
Montrez was very patient and didn’t rush me to buy anything. The maintenance crew and detailers also did a great job. 5 stars.
Prompt, professional, and reasonable.
I get individualize service for my Jeep, always complete and thorough. I trust Rowland's work for years, never disappointed.
Amazing experience Jordan was very courteous and informative.